Internet Store FAQ

1. When do Mile High Comics staff respond to email?

   We respond to all e-mail daily (M-F), and try to get back to you within 24 hours.

2. What is your system of grading comics?

   Please view our Grading Standards.

3. What gives, I search for Spiderman and only a couple of lame titles show up?

   The system lists all these titles as Spider-man (with a hyphen). Similarly, it is X-men, but Batman and Superman.

4. What if I can't find an item in the Internet Store?

   If you are looking for an item not currently listed, please email us.

5. Why does your system use cookies? Don't they steal all kinds of personal information from me such as my email address?

   The Internet Store uses cookies to remember what you are searching for to help you navigate through the different pages, and to associate your order with you. Cookies cannot steal your email address, nor do they know who you are unless you tell them. In this system, your name is never part of a cookie, even when you order.

6. How long will it take to get my comics?

   That will depend on the postal service and our internal delivery time. We try and ship all Internet orders within 24-48 hours. The exception to this rule is when we have to call in a comic for your order from one of our stores. In that case it can take up to a week. Once your package leaves the building, it generally takes 5-10 days for the postal service to deliver. Total shipping time is thus 7-12 days. For International orders it is far more difficult to gauge shipping time. International delivery times can vary widely. In general, however, it takes two-three weeks for airmail (including our fulfillment time), or three-four with our other International Carriers. Both domestic and international shipping is also available by either UPS, DHL, or Federal Express. In order for this to happen, however, you must bear any additional cost of shipping, plus an allowance for additional handling costs. If you're willing to pay, we can get a shipment almost anywhere in the world within 48 hours.

7. Do you have a printed catalog of your listings?

   No, our inventory and prices are in our Internet Store. We tried in the past, and found the cost of printing and updating the printed catalogs was prohibitive. That's why we switched to listing these items just through the web.

8. What if I'm not happy with my order?

   Any order, or part of any order can be returned if not as advertised. In particular, if a comic has been misgraded we will either compensate you for the difference in grade, or try and provide a replacement. We do not, however, accept any responsibility for the content of the back issues we sell. We've had som e collectors try and return comics in the past because they disliked the story and/or art. Sorry, but we accept no responsibility for the sins of publishers. If we make a mistake, we'll fix it. Otherwise we accept no returns of product after an order has been placed.

9. How accurate is your inventory?

   About 97% on recent issues, and 90% on older issues. The greater deviance on older issues results from the fact that more desirable older issues are frequently on display in our retail stores. Our retail staff has not been provided with a point-of-sale program to automatically deduct issues from inventory as they sell. This means they have to remove these issues manually. Unfortunately, that does not always happen. But we do periodically audit our store in ventories in order to keep inaccuracies to a minimum. For best results on issues prior to 1970, E-MAIL us, and we'll check to be sure the issues you are seeking are actually still available.

10. How can I reserve an issue that you presently don't have in stock?

    With our newest feature, you can create your own Want List! Check out our Want List Management to get your Want List started today.

11. Can I trade/sell comics to you?

    Certainly. Be advised, however, that we don't need many comics from 1980-present. We've been buying those issue s for years, and have many in great quantities. There are gaps in our inventory, however, which are easy to see by scanning through the issues we have available. If we don't presently list it as being in stock, we're probably willing to trade for it. We a lso are very actively seeking most comics from 1900-1978. Send us a list, including grades (please use our Grading Standards), and include a price you would wish to receive. Do not expect us to make offers for comics. You own it. You want to sell it. Tell us how much you want for it/them. We'll either say yes, no, or make a counter offer. But we do not make initial offers. We also buy toys, cards, etc., but every transaction is subject to wheeling and dealing. We're as fair as we can be, but we have to live within our budgetary constraints.
    Give us a try. We're tough about demanding that you give us an idea of what you'd like to get for your material, but we might also surprise you. We've been known on occasion to actually pay people more than they're asking! We really do try to be fair. That's how we've continued to grow steadily for 29 years!

12. Why are your prices sometimes higher than industry price guides?

    It is important to remember that magazines and books containing price listings are averages of what dealers across the world are asking for issues. While these publications are good at compiling these numbers, they actually don't stock and sell comics. We do. And we're the last dealer left on the planet realistically trying to stock every American comic ever published. Our costs of maintaining such a huge inventory, and providing selected individual issues on demand, are immense. Covering those costs sometimes requires that we charge a little more.
    In addition to that clear economic constraint, we also sometimes have philosophic differences with some of the price guides. We do not believe, for example, that Near Mint copies of DC comics from the 1970's should only be priced in the $3 range. They've become darn hard to find. But, because the price guide publishers are not actuall y having to try and find restock of those issues in the open market, they have no idea of the actual scarcity. Another example would be low-grade comics from ARCHIE/HARVEY/CHARLTON from the 1970's. Most guides list these books at under $1. We can't even j ustify listing comics for such a cheap price. The costs of grading, sorting filing, entering into the computer records requires at least $2 per comic in retail price. Maybe you could find these same comics in the 3/$1 boxes at a local comics shop, but we have to cover the cost of getting them available for mail order sale. It's a choice between either not listing the issues, or charging a price that will (barely) cover our costs. Because of our philosophy of carrying all comics ever printed, we process th e book and list it, but at a price that can seem high. In fact, we don't earn anything selling these books. We just sell them because we love all comics, even the most obscure.
    It should be noted, however, that if we can find a large quantity of a given comic, and thus cut our costs of entering those issues into our system, we radically cut the price. That's how we come up with our "Specials." This program passes the savings directly on to you. But this seldom occurs on comics prior to 1980. Another method of saving is to join our N.I.C.E. SUBSCRIPTION CLUB. Members receive discounts on their new comics, and also qualify for an automatic 20% discount on all back issues. Again, this cuts o ur margin to the bone, but we feel that having folks join our subscription club justifies losing money on some of the back issues we sell.

13. Is there a chance a Mile High Comcis Store might open in my area?

    Life is full of possibilities, but the realistic answer is no. We have no present intention of adding more stores. Instead, we're seeking to massively expand our existing Colorado Mega-Store to over 50,000 square feet. We believe this is the space we will need to display all the items we will be offering in this web site. Once we have a space that large, you will be able to visit our store electronically, or actually visit it in person!

14. Can I buy stock in Mile High Comics?

    Not at this time. All of the outstanding stock in Mile High Comics, Inc. is owned by our founder, Chuck Rozanski. He has no plans at this time of taking the company public. Circumstances can change, however, and we are compiling an e-mail list of those who might be potentially interested in owning Mile High Comics stock if the company were to be take n public in the future. If you are interested in receiving a possible prospectus, E-MAIL us, and we'll put you on the list. But don't hold your breath.

15. Information Hotline...1-800-676-6423

    Our Front Office Staff
    
    Call our Information Hotline
    M-F 8:00am - 5:00pm (MST)
    for any questions or concerns.